Effective Date: August 1, 2017
PLEASE READ THIS PRIVACY STATEMENT AND NOTICE OF PRIVACY PRACTICES CAREFULLY.
- Contact and Electronic Communication
You may also contact Us at:
Attn: Andy Markle, Executive Director
125 East High Street
Jefferson City, MO 65101
- Types of Information Collected and How it is Collected
JJFA may also use this information in other ways, such as to provide You with information about Services and offers that may be of interest to You, to seek follow-up from You about Your experiences with JJFA or as otherwise disclosed to You. Where required, JJFA will seek Your express consent to send such messages, including when sent by e-mail or other type of commercial electronic message. You may withdraw Your consent by using the “unsubscribe” link located at the bottom of such e-mail messages You receive from JJFA, or alternatively, by contacting JJFA at the email or postal address listed in Your membership account.
Your Data, including without limitation, individual records, may at times be viewed or accessed for the purpose of resolving a problem, support issue, or suspected violation of the User Agreement.
3.3 Other Information. JJFA also may gather certain information about Your preferences, how You use Services, the use of JJFA’s Sites, including the number of unique visitors, the frequency of visits, how users interact with the Sites, user experience preferences, IP address, and other information that may help JJFA improve the member experience, mitigate fraudulent activity, and comply with legal requirements. Such information may include, but is not limited to, the following:
3.3.1 Log Information. When You visit JJFA’s Web sites We may automatically collect and store certain information in Our server logs. This type of information includes details of how You interacted with Our Sites, Services, or applications. It may include information such as: IP address, Unique Device Identifier, or CallerID / ANI (Automatic Number Identification) information, content of Web pages, transaction with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, activity and content of visitor interaction with call center representatives, application usage activity, hardware information, hardware and system settings, browser type, browser language, the date and time of Your request, referral URL, etc.
3.3.3 Cookies. A cookie is a small, data file that is managed by Your Web browser or other application and stored on Your local system. JJFA may utilize session and persistent cookies to, among other things, identify Your computer during a particular interaction and analyze Your behavior during a particular visit. Most Web browsers provide You with the ability to accept or decline cookies, as well as to be warned each time a cookie is being sent. If You choose to decline cookies, You may not be able to fully utilize JJFA’s Sites, Services, or applications.
3.3.4 Pixel Tags. Pixel tags, also known as Web beacons, may help JJFA better manage user experience and content tracking. Pixel tags are tiny graphics with a unique identifier, which provide a similar function to cookies and are used to track user interaction with content provided by JJFA or an affiliate organization. In contrast to cookies, which are stored on a user’s computer hard drive, pixel tags are embedded invisibly within content. The small size and transparency of pixel tags are not intended to deceive content recipients, but minimize distraction.
3.3.5 Third Party Data Sources. JJFA may leverage external data sources in order to provide context and background on the users of its Sites, Services, or mobile applications in order to improve customer experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.
3.3.6 Do Not Track and Third Party Advertising Cookies. Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical “flag” or signal that an end-user may be able to activate within their browser software to notify Web sites that they do not wish to be “tracked” by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most Web sites, including JJFA Sites, do not alter their behavior or change their services when they receive a “do-not-track” flag or signal. You can, however, make decisions about Your privacy and the advertisements You receive.
- Retention and Deletion of Information
JJFA will retain Your information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and Your consent to such purposes(s) remains valid with respect to claims data and to file claims related to insurance coverage after termination of JJFA’s relationship with You. When information is no longer needed or legally required, it will be permanently deleted or de-identified so that it can no longer be associated with a specific individual.
- Use of Information
In addition to any of the previously mentioned uses of information, JJFA may also use Your information collected on the Sites for such purposes as: (a) helping to establish and verify Your identity; (b) activating and maintaining Your account; (c) for tax purposes; (d) contacting You to offer Service updates and notices, promotional notices and other information about Services or other services available from JJFA or its affiliates; (e) providing You with Services You have requested or authorized; (f) responding to Your questions, inquiries, comments and instructions; (g) improving the Sites by solving technical problems, calculating overall usage statistics, internal marketing and promotional purposes, Service development and content improvement; (g) taking good faith steps to enforce terms and conditions; and (h) maintaining the security and integrity of the Sites and JJFA’s systems.
- Sharing and Disclosure of Information
6.1 Generally. Primarily, and without limitation of the generality of any other provision hereof, We may share or disclose Your information in the following instances:
- To fulfill a service to You. For example, if You e-mail Us a question, We may use Your e-mail address to process Your request and respond to Your question.
- As set forth in a separate written agreement between You and Us.
- To offer You products from Our affiliates, strategic partners, agents, or from third-party marketers and other unaffiliated parties that We believe may be of interest to You, or to assist such parties for research, administrative, and/or business purposes.
- To unaffiliated third-party service providers, agents, or independent contractors who help Us maintain Our services and provide Us with other administrative services (including, but not limited to, order processing and fulfillment, providing customer service, maintaining and analyzing data, and sending customer communications on Our behalf).
- To complete Your purchase of the Services. If You choose to make a purchase of one of Our Services, We may ask You for Your credit card number, billing address, and other information in connection with completing such purchase, and We may use such information to fulfill Your purchase. We may also provide such information, or other information provided by You, to unaffiliated third-parties to complete Your purchase (for example, to process Your credit card).
- To comply with law, or in the good faith belief that such action is necessary to conform to the requirements of law, or comply with legal process served on Us, and to protect and defend Our rights or property, including Our rights and property and Our services, or act in urgent circumstances to protect the safety of You and Our other visitors.
- We may use anonymized or general information derived from the data We collect from You and aggregate it with information from Our other customers and visitors (“Non-Identifiable Aggregated Data”) for Our business purposes, including without limitation for analyzing customer needs and improving Our Services, and We will own all right, title and interest in any such Non-Identifiable Aggregated Data.
- To protect against fraud and potential fraud. We may verify the information You provide to obtain Our Services through third parties who are contractually prohibited from using any information We provide to them for any purpose not specified by JJFA. In the course of such verification, We may receive additional information about You from such services. In particular, if You use a credit card or debit card to purchase services with Us, We may use card authorization and fraud screening services to verify that Your card information and address match the information You supplied to Us, and that the card has not been reported as lost or stolen.
- People Under the Age of 18
- Security of Information
- Credit Card Processing and Data Security
- Social Media
- International Users
- Monitoring and Enforcement